USCIS to make reforms in 10 areas

The USCIS has announced on its official website that it has selected 10 areas to conduct internal review and possible reform after an unprecedent survey asking both its own employees and members of the public what issues were the most urgent to them and in need of change. I applaud the efforts of the USCIS to both engage in communication with the general public where it has traditionally been very difficult to address complaints and concerns, and also, to make some efforts to have a consistent policy. How many times have we heard that Officer X handled a certain problem in one way while on a different day, Officer Y said he had no idea what Officer X said and decided to handle it in a different way? Consistency is something that all of us, whether we are federal employees, customers or lawyers, welcome. The results of the USCIS survey can be found here. The USCIS announcemebt about which 10 areas it will review, can be found here.